Primind Terms of Service

PRIMIND LLC TERMS OF SERVICE

Last updated: February 5, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Customer"), whether personally or on behalf of an entity, and Primind LLC ("Primind," “we," "us," or "our"), governing your access to and use of our website located at https://primind.ai, applications, and related services, including any new features (collectively, the "Service").

Please read these Terms carefully, as they contain important information about your legal rights, remedies, and obligations.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

1. The Service

Primind provides a software service to users in the United States that allows organizations to ingest, store, search, and interact with emails and documents using AI-powered retrieval and analysis. The Service is intended for organizational and business use.

Primind may establish general practices and limits regarding use of the Service, including but not limited to the maximum period of time that data or other content will be retained, the maximum storage space that will be allocated on Primind’s systems or infrastructure on your behalf, the number of user sessions, the number of connected mailboxes, or the volume of queries processed within a given period. You acknowledge that Primind reserves the right to terminate accounts that are inactive for an extended period of time, in its sole discretion. You further acknowledge that Primind reserves the right to modify these general practices and limits at any time, with or without notice.

Primind reserves the right to modify or discontinue, temporarily or permanently, the Service or any part thereof with or without notice. You agree that Primind will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Service.

2. Accounts and Organizations

To use the Service, you must create an account using a valid email address. Each account corresponds to a single individual.

Organizations are workspaces within the Service. Each organization:

Has exactly one Primary Owner, which is the account that created the organization and holds billing authority;
May have one or more additional Owners, who have full administrative authority over organization settings and access, excluding billing;
May include users with User Access and/or Mailbox Access as described below.

3. User Roles and Permissions

The Service supports the following roles for email addresses associated with an organization:

Primary Owner: The account that created the organization and controls all organization settings, including billing.
Owner: A user designated either by the Primary owner or an owner with full administrative authority over organization settings and access, excluding billing.
User Access: Allows a user to log in to the Service and use application features.
Mailbox Access: Allows Primind to ingest sent and received emails from an email address for organization-level knowledge management.

All roles other than Primary Owner and Owner may be granted or revoked at any time by the Primary Owner or any Owner, and take effect immediately upon change. Roles are granted only after consent by the invited email address.

4. Email Ingestion and Consent

Email ingestion occurs only after explicit authorization through third-party authorization flows, including but not limited to Google authorization portals for Gmail accounts or Microsoft authorization portals for Outlook accounts.

Authorization may be revoked at any time through the Service or through the applicable email service provider. Revocation stops future email ingestion immediately.

Email ingestion is suspended while billing for an organization is inactive or invalid. If billing is later reinstated, ingestion resumes and may include emails from the period during which ingestion was suspended.

5. Subscriptions, Billing, and Payments

a. Purchase of Subscription. You purchase the Service as a subscription that renews automatically unless cancelled as provided herein. Subscriptions are purchased and paid for at the organization level and are managed exclusively by the Primary owner.

The Primary Owner is responsible for:

Maintaining valid payment information;
Paying all applicable subscription fees;
Managing billing and subscription settings.

If billing information becomes invalid, a free trial expires without payment, or a subscription lapses:

Access to the Service for the organization may be suspended immediately.
Primind may allow an update of valid billing information or delete the organization, in our sole discretion.

All fees are non-refundable except where required by applicable law. Primind reserves the right to modify or discontinue, temporarily or permanently, the Service or any part thereof with or without notice. You agree that Primind will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. Primind may, in its sole discretion, issue refunds or credits but is not obligated to do so.

b. Subscription-Based Access to the Service

Access to the Service is provided on a subscription basis to the organization associated with your account. Subject to the Terms, Primind grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service on a subscription basis for your internal organizational purposes.

Your right to access and use the Service continues only while your subscription remains active and all applicable fees are paid. Subscription pricing, billing frequency, usage limits, and any applicable user or access limits are determined by the payment plan selected and Primind’s then-current pricing, as reflected in your billing account. Primind’s billing records are the authoritative source for subscription status.

The Service is designed to support multiple users and email addresses within an organization, and usage (including the number of users or mailboxes) may change over time. Fees may be adjusted automatically based on actual usage in accordance with Primind’s pricing and billing practices.

Primind may offer different subscription plans, billing frequencies (including monthly or annual options), pricing structures, or usage tiers now or in the future. Any such changes will apply prospectively and in accordance with these Terms.

Primind reserves the right to suspend or terminate access to the Service if payment is not received when due, if your subscription is cancelled, or as otherwise permitted under these Terms.

6. Customer Content and Ownership

You retain all ownership rights to emails, documents, and other content, including derived or transformed data, provided to or processed by the Service ("Customer Content").
You represent and warrant that you own all right, title and interest to such Customer Content that you upload or share through the Service;
You grant Primind a limited, non-exclusive, worldwide license to host, store, process, transform, and display Customer Content solely as necessary to provide and operate the Service.

7. Customer Responsibilities

You are responsible for the following:

Ensuring you have the right to provide and process Customer Content;
Obtaining all necessary consents and permissions;
Managing access to Customer Content within your organization;
Content you ingest or authorize;
Internal access decisions within your organization;
Consequences of connecting inboxes or processing emails you were not permitted to use;
Any content or material of any third parties (including users) or for any errors, omissions, loss or damage of any kind arising out of the use of any such content;
Other acts by you as provided herein.

Primind is not responsible for any of the above decisions and actions and will have no liability arising from the above.

8. AI Features and Limitations

The Service includes AI-powered features that generate responses or summaries based on Customer Content.

You acknowledge and agree that:

AI-generated outputs are provided for informational purposes only.
Outputs may be inaccurate, incomplete, or misleading.
The Service does not provide legal, financial, medical, or other professional advice.
You are solely responsible for decisions made based on AI-generated outputs.

9. Conditions of Use

You are responsible for all code, data, graphics, images, information, messages, music, photos, software, sound, text, video, and other materials (“content”) that you post, publish, upload, or display (hereafter “upload”) or email or otherwise use via the Services. Primind prohibits the following content and/or use and reserves the right to investigate and take appropriate legal action against anyone who, in Primind’s sole discretion, violates this provision, including without limitation, removing the offending content from the Services, suspending or terminating the account of such violators, and reporting you to law enforcement authorities. You agree to not:

Use the Service for unlawful purposes or prohibited activities, including but not limited to hacking, distributing malware, or violating any laws;
Interfere with or disrupt the Service or servers or networks connected to the Service, or refuse to comply with any requirements, procedures, policies or regulations of networks connected to the Service;
Attempt to gain unauthorized access to the Service or related systems;
Use any means, including but not limited to automated means, to scrape or extract data without authorization;
Impersonate any person or entity or misrepresent your affiliation with a person or entity;
Promote or further any criminal activity or enterprise or provide instructional information about illegal activities;
Cause harm to the Service or other users as determined by our sole discretion;
Display, distribute, exploit, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, transfer, or upload for any commercial purposes, any portion of the Service, use of the Service, or access to the Service, unless expressly authorized herein or in the Service.

10. Suspension and Termination

Primind in its sole discretion may suspend or terminate your access to the Service immediately and remove and discard any content within the Service for any reason, including but not limited to lack of use, nonpayment, or if we reasonably believe:

These Terms have been violated;
Use of the Service poses a security, legal, or operational risk

You agree that any termination of your account or access to the Service under any provision of these Terms may be done without prior notice, and acknowledge and agree that Primind may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. You also agree that Primind will not be liable to you or any third party for any suspension or termination of your access to the Service.

11. Intellectual Property

You acknowledge and agree that the Service contains content or features that are protected by copyright, patent, trademark, trade secret, or other proprietary rights (“Intellectual Property”). Primind retains all rights, title, and interest in and to the Service, and its Intellectual Property, including but not limited to its software, logos, documentation, and trademarks. All content and material on our websites and applications is owned by us. You may not use, copy, distribute, upload, download, reverse engineer or otherwise attempt to discover any source code, sell, assign or otherwise transfer any right in Primind’s Intellectual Property. The foregoing does not apply to your own Customer Content that you legally upload to the Service. These Terms do not grant you any rights to our Intellectual Property except as necessary to use the Service.

12. Privacy

Our Privacy Policy governs the collection and use of personal data and is incorporated by reference into these Terms. By use of the Service, you consent to our collection and use of personal data as provided therein.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis. Your use of the Service is at your sole risk. Primind expressly disclaims all warranties, whether express or implied or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

14. Limitation of Liability

Primind is not liable for any indirect or consequential damages arising from the use of the Service. You acknowledge and agree that our total liability arising out of or relating to the Service will not exceed the total amount paid by you to Primind in the last six (6) months, or if greater, one hundred dollars ($100).

Some jurisdictions do not allow the disclaimer or exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the limitations set forth above may not apply to you. If you are dissatisfied with any portion of the service of with these Terms, your sole and exclusive remedy is to discontinue use of the Service.

15. Indemnity and Release

You agree to release, indemnify, defend, and hold Primind and its officers, employees, directors and agents harmless from and against any claims, damages, losses, and expenses, including reasonable attorneys’ fees, rights, actions or any kind and injury (including death) arising out of or related to your use of the Service, any Customer Content, or your violation of these Terms.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-laws principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Michigan.

17. Waiver of Class and Representative Actions and Non-Individualized Relief

You and Primind agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding. Unless we agree otherwise, a court, tribunal or regulatory agency may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, any relief awarded (including monetary, injunctive, and declaratory relief) may only be awarded in favor of the individual party seeking relief and only to the extent necessitated by that party’s individual claim under applicable law.

18. General; Entire Agreement

These Terms constitute the entire agreement between you and Primind and govern your use of the Service. These Terms supersede any prior agreements between you and Primind regarding the Service. The failure of Primind to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties agree that the court should consider and give effect to the parties’ intentions as reflected in the provision, and that the remaining provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms must be filed within one (1) year after such claim or action arose or be forever barred. A printed version of this agreement and any notice given in electronic form will be admissible in judicial or administrative proceedings relating to this agreement to the same extent as other business records and documents maintained in printed form. You may not assign or transfer this Terms of Service agreement without the prior written consent of Primind, but Primind may assign or transfer this Terms of Service agreement, in whole or in part, without restriction.

19. Changes to Our Terms

We may update these Terms from time to time at our sole discretion. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

20. Contact Us

If you have questions about these Terms of Service, please contact us at support@primind.ai